Refund and Returns Policy

Last Updated: July 31, 2026

Thank you for choosing JAD Tech LLC (“Company”, “we”, “us”, “our”). We are committed to providing exceptional IT solutions and ensuring your complete satisfaction with our services.

Please read this policy carefully before purchasing our IT service packages or subscriptions at jadtechllc.com. By engaging our services, you agree to the terms outlined below.

1. Digital Service Subscriptions

JAD Tech LLC offers digital IT solutions and service-based subscriptions (e.g., Core Stability, Scalable Performance, Advanced Security). Due to the nature of these services, which involve immediate deployment of resources, software configurations, and continuous monitoring, our refund policies are strictly enforced.

2. Refund Eligibility

We evaluate refund requests on a case-by-case basis. You may be eligible for a refund under the following conditions:

  • Non-Delivery of Service: If we fail to initiate the IT services or deploy the agreed-upon digital infrastructure within the timeframe specified in your service agreement.

  • Technical Unavailability: If our services experience a continuous, unresolved outage exceeding 72 hours, which directly violates our internal Service Level Agreements (SLA), and our technical team is unable to rectify the issue.

3. Non-Refundable Circumstances

Refunds will NOT be issued under the following circumstances:

  • Change of Mind: You decide you no longer need the services after they have been provisioned or the billing cycle has started.

  • Customer Infrastructure Issues: The inability to utilize our services due to hardware failures, pre-existing software incompatibilities, or network limitations on the client’s end that are beyond JAD Tech LLC’s control.

  • Violation of Terms: If your account is terminated or suspended due to a violation of our Terms of Service or Acceptable Use Policy.

4. Cancellation Policy

Our services are billed on a recurring monthly basis. You may cancel your subscription at any time.

  • Notice Period: To avoid being charged for the next billing cycle, cancellation requests must be submitted at least seven (7) days prior to your next scheduled billing date.

  • Prorated Refunds: We do not offer prorated refunds for partial months of service if you choose to cancel before the end of your current billing cycle. You will continue to have access to the services until the end of the paid term.

5. How to Request a Refund or Cancellation

To initiate a cancellation or request an eligible refund, please contact our support team in writing. We require a formal request to process your inquiry securely.

  • Email: support@jadtechllc.com

  • Mailing Address: 30 N Gould st STE R Sheridan, WY 82801

Please include your full name, company name, order number, and a detailed explanation of the issue. Our compliance team will review your request and respond within 3 to 5 business days.